We are committed to providing great products and great customer service. If you wish to return your order, start by contacting us at firstname.lastname@example.org or call 011 44 1743 444 397 within 14 days of receiving your package. Please have your order number ready.
We will then email you a return form. You will have to return the package with a completed return form by USPS at your cost (please keep record of your shipping details).
We will either refund or replace the item. If the fault is ours, we will pay shipping costs. If the product was not at fault, we will not be able to refund the shipping cost.