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We are committed to providing great products and great customer service. If you wish to return or exchange your order, start by contacting us at firstname.lastname@example.org or call (315) 363-6598 within 14 days of receiving your package. Please have your order number ready. We will then email you a return form and shipping label. You will have to return the package with a completed return form at your cost (please keep record of your shipping details). We will either refund or replace the item. If the fault is ours, we will pay shipping costs. If the product was not at fault, you will be responsible for postage.
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